The present General Terms and Conditions of Sale (hereinafter "GTC") define the contractual relationship between the seller and the buyer. They apply to any purchase made by the seller, either directly at the seller's offices or remotely (email, quotation, telephone).
Any order implies consultation and unconditional acceptance of these GTC.
Validation of the order, quotation, or purchase order entails full and complete acceptance of these terms of sale, acknowledgment of having read and fully understood them, and constitutes a signature and binding contractual commitment by the buyer.

MAIA SRL
Via Due Fonti 136 E
62100 Macerata (MC Italy)
Tel: (0039) 0733 493140
Share capital: €30,000
VAT IT01929760435

The products offered for sale are described and presented with the greatest possible accuracy. Photographs and visuals are not contractual.

Prices are indicated in euros.
For customers established within the European Union and holding a valid intra-community VAT number, prices are exclusive of VAT.
For customers established in Italy, applicable VAT will be added to the indicated price, even if a valid VAT number is provided.
For customers outside the European Union, customs duties, taxes, or additional charges may apply, which shall be borne by the buyer.
Payments must be made in accordance with the terms agreed upon between the seller and the buyer and specified in the quotation, order, or invoice.

Any order becomes firm and final after written validation (quotation, purchase order, confirmation email).
The seller reserves the right to refuse or cancel any order in the event of an existing dispute with the buyer.

The terms and conditions of delivery are specified at the time of the order.
Transport risks are borne by the buyer from the moment the products are handed over to the carrier. It is the responsibility of the client to check the condition of the received goods (mandatory package opening) and to file claims against the carrier by making notes on the delivery slip, detailing the damages, and refusing the goods if deemed unusable. Damages must be confirmed by registered letter to the carrier within 48 hours (art. 105 of the Commercial Code), otherwise the right to claim is forfeited. If you accept the goods without opening the packaging and later discover any damage, no recourse will be possible. The notes “subject to unpacking” or “cardboard in good condition” exclude carrier liability and eliminate any right of recourse. Even if the packaging appears intact, all packages must be opened to check the products.
For multiple-item orders, always verify the number of packages before signing the carrier’s delivery slip.

Products are delivered to the business address indicated by the buyer on the purchase order.
Delivery does not include installation or commissioning of the product. The carrier is under no obligation to deliver the goods inside the buyer’s premises. If the store has stairs, the packages will be left at the base of the stairs. Similarly, if the premises are located on upper floors or within a shopping center without outside access, the carrier will deliver the goods as close as possible to where they can be brought in a pallet truck.
On shipment, it is essential to distinguish between the supplier and the carrier, who is a separate service provider.

In accordance with applicable legal provisions, sales concluded between professionals (B2B) do not benefit from any right of withdrawal.

For professional equipment, a contractual warranty of 1 year, limited to parts only, is granted from the date of delivery.
The warranty does not cover damage to normal wear and tear of products, defects or damages resulting from incorrect installation or improper use, poor maintenance, or any unauthorized modification of the product.

The seller cannot be held responsible in the event of improper or non-compliant use of the products.

The data collected is necessary for order processing and complies with the General Data Protection Regulation (GDPR).
For further details, see the Privacy Policy available on the website.

These GTC are governed by Italian law.
Any dispute relating to the interpretation, performance, or validity hereof shall fall under the exclusive jurisdiction of the courts at the seller’s registered office.