www.fournapolitain.com is a website aimed exclusively at professionals for the purchase of products for their professional activity. That is why prices excluding tax are highlighted.

The sales conditions define the contractual relationship between the seller and the buyer. These conditions apply to any purchase made on the seller's online store. Just as in the seller's offices or remotely without going directly through the website. Any order on the website, in-store, or remotely implies consultation and acceptance of these general sales conditions. Validation of the order implies acceptance of these sales conditions and recognition of having fully read them. Validation of a quote or purchase order is considered as a signature and acceptance of the sales conditions.

Any order placed on the website www.fournapolitain.com will be subject to a confirmation email sent to the address provided by the buyer. The order will be processed upon receipt of payment. Availability and shipping times start from the receipt of payment.

The products presented on the website www.fournapolitain.com are available within the limit of the stocks offered by our suppliers. Product photos are for illustrative purposes only. Product descriptions and technical details are not part of the contractual terms and, in no case, will the seller be held responsible for any errors.

The prices of the products are not displayed on the website www.fournapolitain.com. To know the prices of the products, you will have to request a quote. The price in effect on the day of the order will serve as the basis for invoicing. All prices are indicated in euros and are net of taxes. The applicable VAT rate is 20%. (For European Union countries with a VAT number, the price to be paid will be without VAT.)

Even if the packaging appears to be in good condition, it is imperative to open all packages to check the product. Similarly, for an order of several items, please verify the number of packages before signing the carrier's delivery note. The products are delivered to the commercial address indicated by the buyer on their order form. The products are delivered in metropolitan France (excluding Corsica). For any orders destined for Corsica, Overseas Territories and Export, shipping costs will be established after a quote from the carrier and will be communicated to the buyer. The same applies to ski resorts or mountain restaurants. It is up to you to let us know so that we can check with our carriers. You are required to inform us if your location is in a difficult-to-access area.

Please note that delivery does not include installation or commissioning of the product. Delivery is understood to be at the back of the truck. The handling of the equipment after unloading remains the responsibility of the customer. The carrier is not obliged to bring the equipment into your establishment. Additionally, please note that if there are steps to access your store, your packages will be left at the bottom of the steps. Similarly, if you are on a higher floor or in a shopping mall without external access, the carrier will leave the equipment as close as possible to the entrance.

To place an order, we require a quote with your "approval", stamped and signed. We also require a 20% deposit of the total order amount. Upon receipt of the deposit payment, we will send you the invoice. The invoice must be paid in full before the equipment is dispatched. Payments will be made exclusively by bank transfer.

Delivery times are given as an indication. We advise you to contact us for a more precise date before placing your order. Indeed, some items may be available within shorter lead times than those indicated.

Under no circumstances can delivery delays give rise to or motivate a claim for damages or cancellation of an order.

Goods always travel at the customer's risk. All equipment leaving our collaborating factories is insured. In any case, it is the customer's responsibility to check the condition of the equipment received (open the package imperatively) and to exercise their recourse against the carrier by noting any damages to the equipment on the delivery note and, if necessary, refusing the equipment that you consider unusable. Confirm the damages by registered letter to the carrier within 48 hours (Art.105 Commercial Code) under penalty of foreclosure. If you accept the equipment without opening the packaging and subsequently discover any damage, there can be no recourse. The words "subject to unpacking" or "box in good condition" eliminate the carrier's liability and remove any recourse.

Even if the packaging appears to be in good condition, it is imperative to open all packages to check the product.

Similarly, for an order with multiple items, please verify the number of packages before signing the carrier's delivery note.

Products are delivered to the commercial address indicated by the buyer on their order form. Products are delivered in mainland France (excluding Corsica). For any order to Corsica, French overseas territories, or for export, shipping costs will be established after the carrier's estimate and communicated to the buyer. The same applies for ski resorts or mountain restaurants. Please notify us so that we can check with our carriers.

Please note that delivery does not include installation or commissioning of the product. Delivery is to the tailgate of the truck. The handling of the equipment, after unloading, remains the responsibility of the customer. The carrier is not obligated to deliver the equipment to your establishment. Additionally, please note that if there are stairs to access your store, your packages will be left at the bottom of the stairs. Similarly, if you are on a floor or in a shopping gallery without access from the outside, the carrier will deliver the equipment as close as possible to where they can access it with their pallet truck.

During shipment, it is important to distinguish between your supplier and the carrier who is a service provider.

In a sale between professionals, that is, a sale made for the needs of a professional activity, the buyer does not have any right of withdrawal.

The warranty for the products sold on the website www.fournapolitain.com is provided for 1 year by their manufacturers, and we add an additional 1-year warranty on spare parts for all pizza ovens. The equipment must be installed by a professional. The seller declines all responsibility in case of incorrect connection or installation. An installation invoice may be requested. It is your responsibility to keep the installation invoice made by a professional for the entire warranty period.

The warranty is limited to the replacement of recognized defective parts (excluding wear parts, glass, hinges, seals, bulbs, marble, refractory stone, quartz tube...). The manufacturer may ask you to return the defective part for analysis of the cause of the failure. In case of lightning, we advise you to contact your insurance. A breakdown can in no case lead to the exchange of the equipment or any damages and interests. The labor related to the replacement of these parts and their transportation are the responsibility of the buyer. The warranty takes effect on the date of invoicing.

The breakdown must be diagnosed by a professional in order to precisely identify the part to be replaced. The part must be sent to us at the buyer's expense. The replacement of the part will be taken into account upon receipt of the defective parts and after verification by the technical department. The part must be accompanied by the service technician's after-sales service form.

For any dispute, regardless of its nature or cause, jurisdiction is assigned to the Commercial Court of Tarascon, regardless of the place of delivery. Any order automatically implies the buyer's agreement to these general terms and conditions of sale.